What This FAQ Covers and Why It Exists
We built this FAQ around the actual questions that come through our support channel every day. Most of them are about three things: getting your account set up, moving money in and out via bKash, Nagad, or Rocket, and understanding what happens when something does not go as expected. Rather than sending you back and forth with our support team, we have
written the answers here in plain language so you can sort things out yourself. If your question is about account verification, wallet linking, or how a deposit clears — you will find a direct answer below. Where the answer depends on your specific situation or local law and eligible regions, we say so clearly rather than giving you a blanket assurance that
may not apply. If you are in Dhaka and using Rocket, the steps are the same as any other supported wallet — open the app, send to the number shown on your deposit screen, confirm with your PIN. That flow applies whether you are on mobile or switching to desktop mid-session.
- bKash
- Nagad
- Rocket